![]() "Whenever there is a problem, we can call someone, and what I really love is that we’re all on first-name terms, which is so refreshing.” Although they have named second line technical support as standard, our systems have been so easy to use that Ray has not needed to call, and the integration into the new billing software works seamlessly. As they grew, they stayed with us whilst making changes to their technology stack to suit their growing ambitions. Starting up, Inspire went with an off-the-shelf billing platform, and the provider worked with them to integrate into their reconciliation processes. " The team were there from day one - we established a named contact, and they were engaged, ready to work with us to find the right set-up for our business”. “Coming from telecoms, the whole problem we were trying to fix for our customers was the ability to speak with someone directly if there was a problem,” he remarks. Vetting several providers, he noticed that their internal processes meant he wasn’t able to speak to anyone. “We tried the bank, but they wanted us to have a history, and we were a brand-new business”, Ray recalls. He recognised the need for recurring payments, and the right rails were Direct Debit, but he struggled to find the right partner. ![]() The challengeĪs a new business owner, Ray was faced with a dilemma. ![]() They needed a payments partner that could grow and scale with them, matching their aspiration to provide market-leading services. Inspire Telecom recognised the need for a customer service-focused telecom provider after many years working in the sector. Disruptive suppliers need robust solutions to scale
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |